Cancellation & Refund Policy

Last updated: November 7, 2026

We want every client to feel safe saying yes. Here’s exactly what happens if plans change. Your written proposal can set different terms for a specific project; if it does, the proposal wins.

Website and software projects

• Deposit. Projects start with a 50% deposit (larger software projects are split into milestones).
• Change of mind before work starts. If you cancel within 3 business days of paying the deposit and before any design or development work has begun, you get the full deposit back.
• Cancelling after work starts. You pay only for the work completed up to the cancellation date, as a fair share of the current milestone. Anything you’ve paid beyond that is refunded, and you keep all completed work.
• After launch. Once the final payment is made and the project is launched, payments are non-refundable — but if something doesn’t work as agreed in your proposal, we’ll fix it at no charge.
• Pausing. If you need to pause, the project can be put on hold for up to 60 days without losing your place.

Care Plan

• The Care Plan is month-to-month. There’s no long-term contract.
• Cancel anytime by email; it stops at the end of the current paid month. Partial months aren’t refunded.
• When you leave, we’ll hand over your website files, domain access and a final backup so you can host it anywhere.

How to cancel or ask for a refund

Email support@fourteenerstudio.com or call (720) 366-3985. We’ll confirm within 1 business day, and approved refunds are sent back to your original payment method within 10 business days.